Delivery & Payment

Delivery

When ordering, the customer can enter the desired delivery address. This may be different from the billing address if the customer does not pay by invoice. The delivery address must match the billing address. The following delivery options are possible:

• Delivery to the desired address

• Delivery to a package station according to the list www.nile.ch (Switzerland only)

Delivery time

The delivery time is usually 2-3 days for deliveries to Switzerland, Germany and Austria. Delivery to all other countries can take more than 5 days, depending on the respective location of the recipient. Nile Clothing AG does not guarantee delivery of the shipment within the indicated delivery time.

Payment methods

The price indicated on the order confirmation is billed. The list of accepted payment methods may change. Currently available payment methods in the online store are real time payment methods (credit card). For payment processing, the NILE Clothing AG works with Wirecard Bank AG.

Real-time payment method

The NILE Clothing AG does not store credit card details of customers. The data stored by the NILE Clothing AG data serve only as proof of the transaction between the customer and the NILE Clothing AG. The financial data is stored with Wirecard Bank AG.

Other provisions of Wirecard Bank AG

By accepting the Terms and Conditions, the customer confirms that he is aware of the privacy policies and the additional terms for Wirecard Payment and to agree to their validity. More information is available at:

Privacy Policy:

https://www.wirecardbank.de/privacy-documents/datenschutzhinweis-fur-die-wirecard-zahlarten/

Additional terms and conditions:

https://www.wirecardbank.de/privacy-documents/zusatzliche-geschaftsbedingungen-fur-wirecard-zahlarten/

Prices

Switzerland, Liechtenstein, Israel: all prices in CHF including VAT.. European Union: All prices in EUR including VAT.. Canada and all other countries supplied: all prices in CHF including taxes (sales taxes, HST, GST, PST, etc.).

Any shipping costs are not included. These will be charged separately. The payment of all orders will be accepted exclusively in Swiss francs or euros. The NILE Clothing AG reserves the right to change prices at any time. However, for the products ordered by the customer, the prices valid on the order date and stated on the order confirmation are always valid, except for an obvious error.

Order confirmation

Anky order and any change will be confirmed to the customer via e-mail. By placing an order, the customer agrees to these terms and conditions and the prices stated. The contractual relationship shall only come into effect upon acceptance of the customer's online order by NILE Clothing AG.

Exchanges & Returns

It is up to the customer to immediately verify the goods upon delivery and to potentially complain about any defects or deviations from the order. The said defective goods, or those that do not fit or are to the customer's liking can be returned within 14 calendar days without providing any reason. The date that the customer receives the package and the postmark when returning the package are binding for the 14 calendar days. The return must be in the original packaging and with the enclosed delivery. Only unworn, clean, undamaged and complete goods with the label in the NILE original packaging will be taken back. In the event that goods are returned the shipping costs will be borne by the customer. After goods are received, the NILE Clothing AG analyzes the returns and decides whether they are in perfect condition and whether a credit can be carried out. The refund will take place through the same payment method as the original payment and usually takes place within 10 working days. Only the value of the goods is refunded. In all cases incurred shipping charges will not be credited.

Return address for orders from Germany

Sigloch Distribution GmbH & Co. KG NILE return logistics, FASHION department Am Buchberg 8 - Tor 23, 74572 Blaufelden, Germany

Return address for orders from other countries of the European Union

NILE Tex-Logistics GmbH, Online Store, Markus Sittikus Strasse 20, A-6845 Hohenems Austria

Return address for orders from all other countries

NILE Clothing AG, Online Store, Burrirain 56, CH-2575 Täuffelen, Switzerland

All products can, if they have not previously been used or worn, be returned before the deadline. The proof of mailing should be kept by the customer, as it applies as evidence in the event a packet is lost. After the deadline, the purchase shall be completed as valid. Excluded from the right of return are used products or those which have been ordered or customized for specific customer requirements and products without an original label attached.

Refund

If the customer makes use of his right of return, he has the option to exchange the ordered item (if available in the desired size and color) or to return it. When returning an order, the amount debited will be reimbursed through the original payment method, unless the conditions set out under "exchanges" have not been respected.

General terms & conditions (GTC) of Nile Onlinestore

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