Delivery & Exchange

 

Delivery to the following countries

We deliver Online Store orders exclusively to the following countries: Switzerland, Liechtenstein, Canada, Belgium, Denmark (excluding Faroe Islands, Greenland), Germany (excluding Büsingen, Helgoland), Estonia, Finland (excluding Aland Islands), France (excluding overseas territories, mainland only), United Kingdom, Ireland, Italy, Luxembourg, Netherlands (excluding Netherlands Antilles, Aruba), Austria, Poland, Portugal, Sweden, Spain (only mainland and the islands of Mallorca, Menorca, Ibiza), Czech Republic and Hungary.

 

Delivery address

We will be happy to deliver your order to your billing address, an alternative address or to a Swiss Post parcel office (only for orders from Switzerland). 

 

Delivery time

Usually the delivery time of your new NILE garments is 1-3 days if you live in Switzerland, Germany or Austria. If you live elsewhere, the delivery may take more than 3 days.

 

Shipping costs

We will deliver your NILE garments to you free of charge if you live in Switzerland, Liechtenstein, the European Union, United Kingdom or Canada. For all other deliveries we will charge a flat rate of CHF 50.00 for shipping.

 

Order confirmation

Every order and every update will be confirmed via email. By ordering you accept our prices and terms and conditions. 

 

Exchanges & returns

Please check the items you ordered for any defects or irregularities immediately upon receipt of the delivery. You can return your order within 14 calendar days without giving any reason and receive a full refund. The shipping costs for returns are not borne by Nile Clothing AG. In order for us to accept your return, it is important that the clothing is returned to us unworn, clean, undamaged and intact, including the labels. Once we receive the returned item, we can check and determine if it is in good condition and if a refund can be issued.

 

Return address for customers domiciled in Switzerland, Liechtenstein or any other country in the world

Nile Clothing AG
Nile Online Store
Burrirain 56
2575 Täuffelen
Switzerland

 

Return address for customers domiciled in Germany

NILE Retourenlogistik

c/o PVS eBusiness-Services GmbH

Schleißheimer Strasse 93a

85748 Garching
Germany 

 

Return address for customers residing in other countries of the European Union

Nile Tex-Logistics GmbH, 
Nile Online Store
Markus-Sittikus Strasse 20
A-6845 Hohenems
Austria

 

All items may be returned within the time limit, provided they have not been previously used or worn. Please keep the receipt from the postal service, as it will serve as proof in the event of a lost package. After the deadline, the purchase is considered validly completed. Excluded from the right of return are used items or items without attached original label.

 

Exchange or refund

For each return, you can choose whether the ordered garment should be exchanged (if still available) or returned and refunded. 

 

In any case, the complete General Terms and Conditions (GTC) Nile Online Store of Nile Clothing AG apply.